Shipping Policy

At Fishing Gear Shop, we’re as committed to your satisfaction as you are to landing the big one. Whether you’re outfitting for freshwater adventures or saltwater challenges, we want your experience with our gear to be as smooth as casting on a calm lake. Below you’ll find all the details about our shipping and returns process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options & Delivery Times

We offer two shipping methods to get your fishing gear to you:

Note: We ship worldwide except to Asia and certain remote locations. Additional shipping charges may apply for international exchanges.

Returns & Exchanges

We stand behind our products like an angler stands behind their favorite rod. If you’re not completely satisfied with your purchase, we’re here to help.

Our Return Policy

You may return most new, unopened items within 15 days of delivery for a full refund. Items must be in their original packaging with all tags and accessories included.

How to Initiate a Return or Exchange

Follow these simple steps to return your fishing gear:

1. Contact our team within 15 days of receiving your order by emailing [email protected] with your order number and reason for return.
2. Wait for approval – We’ll respond within 1-2 business days with return instructions.
3. Pack your item securely in the original packaging with all included accessories.
4. Ship the package to our address (we’ll provide the exact return address in our email).
5. Receive your refund or exchange item once we process your return.

Return Shipping Information

• Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
• We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Processing

Once we receive and inspect your return:

• Refunds will be processed within 3-5 business days
• Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping costs are non-refundable (except in cases of our error)
• Please allow additional time for your bank or credit card company to process and post the refund

Exchange Processing

• We’ll ship your replacement item within 1-2 business days after receiving your return
• You’ll receive tracking information via email
• Delivery times follow our standard shipping estimates

Damaged or Defective Items

If you receive a damaged or defective fishing product:

• Contact us immediately at [email protected] with photos of the damage
• We’ll arrange for a replacement or refund
• In some cases, we may ask you to return the damaged item (we’ll cover return shipping)

Important: For saltwater reels and rods, please inspect carefully upon delivery as damage claims must be made within 7 days of receipt.

Need Help?

Our team of fishing enthusiasts is ready to help with any shipping or return questions. Contact us at [email protected] or mail to:

Fishing Gear Shop
686 Primrose Lane
Madison, US 53703

We appreciate your trust in Fishing Gear Shop for all your angling needs. Tight lines and happy fishing!