Welcome to Fishing Gear Shop’s FAQ page! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. Whether you’re a seasoned angler or just starting out, this guide will help you navigate your fishing gear needs with confidence.
About Our Shop
What kind of fishing equipment do you specialize in?
We specialize in premium fishing tackle for both freshwater and saltwater anglers. Our product range includes:
- Baitcast and spinning reels
- Fly fishing equipment
- Rod and reel combos
- Trolling reels
- Fishing accessories and maintenance parts
- Specialized gear for different fishing environments
Where is Fishing Gear Shop located?
Our headquarters and warehouse are located at 686 Primrose Lane, Madison, US 53703. While we’re based in the US, we ship worldwide (excluding some Asian and remote regions).
Product Questions
How do I choose between baitcast and spinning reels?
The choice depends on your fishing style and experience level:
- Baitcast reels offer greater accuracy and power, ideal for experienced anglers targeting larger fish
- Spinning reels are more versatile and easier to use, perfect for beginners and general fishing situations
- Our team can provide personalized recommendations – just email us at [email protected]
Do you offer discounts on bulk orders?
Yes! We offer free shipping on all orders over $50 via EMS. For very large orders (typically tournament teams or charter operations), please contact us for potential additional bulk discounts.
How do I maintain my fishing reel?
Proper maintenance extends your gear’s life significantly:
- Rinse with fresh water after saltwater use
- Store in dry conditions
- Use our reel maintenance kits for periodic lubrication
- Check our Reel Maintenance & Parts section for specific products
Ordering & Payment
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Can I change or cancel my order after placing it?
We process orders quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to modify or cancel an order. Once shipped, standard return policies apply.
Shipping & Delivery
What are my shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95 flat rate via DHL/FedEx): 10-15 days after dispatch
- Free Shipping (orders over $50 via EMS): 15-25 days after dispatch
How do you package fishing rods to prevent damage?
We take special care with fragile items:
- Rods are shipped in specially designed protective tubes
- All rod tips receive protective caps
- Reels are bubble-wrapped and secured
- Combos are packed to maintain balance during transit
Do you ship internationally?
Yes! We ship worldwide except to some Asian countries and remote regions. During checkout, our system will confirm if we can deliver to your location. For specific questions about your country, please contact us.
How can I track my order?
You’ll receive tracking information via email as soon as your order leaves our facility. This will include:
- Carrier information
- Tracking number
- Estimated delivery date
- Link to track your package online
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the delivery date:
- Items must be in original, unused condition with all packaging
- Return shipping costs are the customer’s responsibility
- Refunds are processed within 5 business days of receiving returned items
How do I initiate a return?
Simply contact our customer service team at [email protected] with:
- Your order number
- Item(s) you wish to return
- Reason for return
What if my item arrives damaged?
While we take great care in packaging, if your item arrives damaged:
- Contact us immediately at [email protected] with photos of the damage
- Do not discard any packaging materials
- We’ll arrange for replacement or refund as appropriate
Customer Support
How can I contact customer service?
Our team of fishing enthusiasts is ready to help at [email protected]. We typically respond within 24 hours (excluding weekends).
Do you offer product recommendations?
Absolutely! Tell us about:
- Your fishing environment (freshwater/saltwater)
- Target species
- Experience level
- Budget
Still have questions? Our team of passionate anglers is always ready to help you find the perfect gear for your next fishing adventure. Email us at [email protected] for personalized assistance.
Tight lines and happy fishing!
The Fishing Gear Shop Team